Terms and Conditions 

These Terms and Conditions should be read in conjunction with any Terms of Use for Ticketspice (the Ticket Service Provider) and any specific Terms and Conditions that may be included for a particular event (eg to address COVID-19 restrictions).

1. Nothing in these Terms and Conditions is intended to limit your rights under the Consumer Guarantees Act 1993.

2. Any ticket issued is subject to the following conditions and may be revoked by the Ticket Service Provider, Venue and the Organiser of the event for breach of any of the specified conditions. The Organiser may amend or change these Terms & Conditions at any time.

Refunds and Exchanges

3. The Organiser will only refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Organiser (and you cannot or do not wish to the attend the rescheduled or relocated event, or to the extent otherwise required by the Consumer Guarantees Act 1993). No refund or exchange will be given because of a change in your personal circumstances.

4. The Organiser will not be liable for any circumstances beyond their control (force majeure), including but not limited to earthquake, fire, flood or other natural disaster, accident or pandemic.

5. The Organiser will not be liable for any costs or other liabilities incurred by the Purchaser relating to the cancelation, rescheduling or relocation of an event.

6. Any liability of the Organiser not otherwise excluded shall be limited to the transaction amount originally paid for the ticket.

7. The Organiser will only replace lost, stolen, damaged or destroyed tickets if the authenticity of the ticket can be verified, including proof of purchase. Full or partial refunds may be given at the sole discretion of the Organiser.

8. If a refund or exchange is given, liability is limited to the transaction amount originally paid for the ticket. Proof of purchase may be required for any refund or exchange.

Variations to the Event

9. The Organiser reserves the right to amend the Event in any way, including but not limited to its capacity, arrangement, content, timing and location.

Conditions of entry to the Event

10. Admission to an event is subject to these Terms and Conditions and the Venue Terms and Conditions.

11. You must follow all reasonable directions of the Organiser and/or the Venue related to health and safety matters.

12. The use of cameras and video recorders (film, digital or otherwise), and all other recording devices may be restricted at the event, at the sole discretion of the Organiser.

Privacy

13. Your personal information may be held by the Organiser, the Ticket Service Provider and/or the Venue. Any personal information that the Organiser holds will be dealt with in accordance with the Privacy Act 2020 and with the Organiser's Privacy Policy.